FAQ

If your equipment malfunctions during the warranty period, KENZ's service team will promptly provide repair services or facilitate communication between the manufacturer and the customer to arrange for replacement equipment. Before proceeding, we thoroughly assess the cause of the malfunction and perform the necessary repairs to restore the equipment to its original operational condition.
Welcome to Kenz Jordan

At KENZ, we are dedicated to ensuring the successful use of the products we provide. Our services extend beyond the initial order and include product repair and replacement during the warranty period, equipment start-up and adjustment, personnel training, equipment programming, and any additional technical services specified at the time of purchase.

 
When you’re under pressure to work smarter and faster, downtime is not an option. We engineer solutions from multiple manufacturers, combining efficiency and reliability to deliver on time, wherever and whenever you need us, with exceptional support. When you need us, we’re already there.
Every cost affects your operations, and we’re here to help you mitigate that impact. Beyond sourcing the best-value solutions, our team creatively seeks out every opportunity for savings in everything we supply.When every cost impacts your operations, we help you mitigate this. It goes beyond sourcing the best-value solutions - our team creatively and cleverly helps you seek out every single source of savings in everything we supply.
We understand the true cost of keeping your people safe and your operations compliant. Our technical support team is here to help you maintain safety and compliance while securing true value for money.
In times of investment uncertainty and unpredictable future developments, you need a partner who understands the balance between value and cost. We help you find the best solutions to bring more certainty to your business.
No one wants power outages. That’s why it’s crucial to keep your operations running. Our solutions, services, and on-time delivery ensure continuous performance, and when you need the latest automation solutions and support, we’re already there to help you work smarter.
When you're under pressure to work smarter and faster, you can't afford downtime. So, we engineer solutions from multiple manufacturers combining efficiency and reliability - delivering on time, when and where you need us, with outstanding support. When you need us, we're already there.
time is money, so our engineered solutions keep your operations running smoothly. At the same time, our technical team actively identifies savings opportunities to ensure your operational budget is just as efficient. When you need us most, we’re already there.
We ensure that all the solutions we source are fully certified and compliant, and we’ll even recommend options that transform compliance into cost-saving opportunities.
WeWe understand the pressures you face to reduce the cost of ownership in your plants. That’s why we provide cost-effective solutions from leading manufacturers at the best prices. Additionally, we bring technical expertise to ensure these solutions deliver maximum value, helping your team accomplish more with fewer resources.
When you need to extract every ounce of performance from your equipment, we know exactly how to help. We deliver custom-engineered solutions quickly, adding value where and when you need it most.
When you're under pressure to work smarter and faster, downtime isn’t an option. That’s why we engineer solutions from multiple manufacturers, combining efficiency and reliability to ensure on-time delivery, wherever and whenever you need us, with exceptional support. When you need us, we’re already there.
We understand the pressure to lower ownership costs in your plants. That's why we provide cost-effective solutions from leading manufacturers at the best prices. With our technical expertise, we ensure these solutions add value, helping your team achieve more with less.
We understand the importance of inventory management and know exactly where to place it to help you maximize throughput while minimizing capital investment.
We understand that it’s more than just a bolt or fastener—it’s a critical piece of equipment. With our state-of-the-art deployment methods, we help you efficiently stock, store, and deploy these essential components.
Managing inventory is a crucial part of your business, and we offer a range of management tools to help you streamline the process.
We’re here to keep you up and running 24/7 with engineered solutions and continuous technical support—on time, every time, ensuring your operations stay fully operational at all times.
We're here to help you do more with less. By collaborating with you to select the right solutions that add value and drive cost savings, our technical experts ensure your operation thrives, even in the toughest times.
We ensure that all the solutions we source are fully certified and compliant, and we’ll even recommend options that turn compliance into cost savings.
For 20 years, we've supported you through every new piece of legislation. Everything we do is fully compliant and certified to meet the highest quality standards required.
No one wants power outages. That’s why it’s crucial to keep everything running smoothly. Our solutions, services, and on-time delivery ensure this happens. And when you need the latest automation solutions and support, we're already there to help you work smarter.
FAQ
  • How quickly do you submit your offer?
      We submit our offer within 3-5 working days.  
  • Do you supply Flender spare parts?
    Yes, we can provide genuine Flender spare parts.
  • Why Choose Our Atlas Copco Replacement Parts?
    We offer an extensive selection of parts for all operations, making us your one-stop parts shop. Every OEM Atlas Copco part we provide meets or exceeds the highest performance standards. Each component undergoes rigorous testing during manufacturing to ensure reliability and durability. By choosing our OEM parts, you’re extending the lifespan of your equipment and minimizing downtime.
  • 24/7 DURAG Parts Support
    Our team is available 24/7 to assist you with all your DURAG parts needs. With extensive experience across all DURAG equipment models, we can provide the correct parts even without a part number. All we need is your model and serial number to deliver the right solution. In addition to parts support, we also offer full installation and fleet management services, allowing you to focus on other aspects of your operation while we handle your parts and equipment needs.
  • I have a special design motor in my factory; can you offer the same?
    This is where the real work begins for KENZ. We can provide a fully customized motor tailored to your needs and even handle on-site installation.
  • We plan to replace the diaphragm plate and cement mill liners during our annual shutdown in two weeks. Could you please confirm if it is possible to supply them?
    Of course, we can have them ready within 10 days. Thanks to our sister company KENZ, they can ship the casting products to you in less than five days.
  • We deal with an exclusive agent for a specific brand and have faced difficulties due to overpriced products. Could you support us with this matter?
    We can offer a solution for any specific brand. We can either provide you with the same brand at more reasonable prices or supply you with a 100% interchangeable solution.
  • Do you offer freight forwarding services?
    At KENZ, we understand that supplying high-quality products is only part of the equation; timely delivery is equally crucial. That's why we've developed our own logistics network, ensuring complete control over the transport and delivery of your order. Whether on or offshore, we can deliver globally by sea, air, or road, within shorter timescales to meet your needs without delays.
  • Can you supply NORGREN to Iraq?
    Yes, KENZ is an authorized distributor for the IMI Group – Norgren in both Jordan and Iraq. We can supply the full range of Norgren products, which include the following brands: Norgren, Herion, Buschjost, and FAS. Additionally, we can provide products previously branded as Martonair, Enots, KIP, Webber, Watson Smith, and Walter Pneumatik.